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Size Guides
SIZE GUIDE
Sofas
| SIZE | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Height | 88 | 89 | 90 | 91 | 92 | 93 |
| Width | 55 | 56 | 58 | 59 | 62 | 65 |
| Length | 90 | 92 | 94 | 95 | 96 | 98 |
Chair
| SIZE | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Height | 60 | 62 | 65 | 66 | 68 | 69 |
| Width | 50 | 55 | 58 | 62 | 65 | 66 |
| Length | 80 | 82 | 85 | 86 | 88 | 89 |
Delivery and return
Delivery and return
Return & Refund Policy
Effective Date: 25/June/2026
Last Updated: 25/June/2026
Welcome to BuyHoop . We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for orders placed through https://buyhoop.com.
By placing an order, you agree to this Return & Refund Policy.
1. Eligibility for Returns
Customers may request a return within [14/30] days from the date of delivery, provided that:
- The item is unused, unworn, and in its original condition.
- All original tags, labels, packaging, manuals, and accessories are included.
- The item is not listed under the non-returnable products section.
- Proof of purchase (order number or receipt) is provided.
We reserve the right to reject returns that do not meet these requirements.
2. Non-Returnable Items
The following items are generally not eligible for return unless defective or damaged upon arrival:
- Personalized or custom-made products
- Gift cards and vouchers
- Downloadable digital products
- Perishable goods
- Intimate or hygiene-related products
- Items marked as “Final Sale” or “Non-Returnable”
- Products damaged due to misuse, neglect, or unauthorized modifications
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product,
- A defective product, or
- An incorrect item,
please contact us within 7 days of delivery.
To process your claim, we may request:
- Order number
- Description of the issue
- Clear photographs or videos showing the damage or defect
After verification, we may offer:
- A replacement,
- A refund, or
- Store credit, at our discretion and subject to applicable laws.
4. Return Process
To initiate a return:
- Contact our customer support team at [Support Email].
- Provide your order number and reason for return.
- Wait for return authorization and instructions.
- Ship the item to the designated return address.
Returns sent without prior authorization may not be accepted.
5. International Returns
For international orders:
- Customers are generally responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged shipment.
- Customers are responsible for any customs declarations required for return shipments.
- Original shipping charges, customs duties, taxes, import fees, and brokerage fees are generally non-refundable unless required by applicable law.
We recommend using a trackable shipping method and obtaining proof of shipment.
6. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing time may vary depending on your payment provider.
- Refunds are typically processed within 5–14 business days after approval.
7. Partial Refunds
Partial refunds may be granted in situations including:
- Items returned with missing parts or accessories.
- Products showing signs of use.
- Returns received outside the stated return period where permitted.
- Products not in original condition due to reasons not caused by us.
8. Exchanges
We may offer exchanges for:
- Defective items,
- Damaged products, or
- Size/color variations (where applicable).
Exchange requests are subject to product availability.
If the requested replacement item is unavailable, a refund or store credit may be offered.
9. Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, cancellation may not be possible and the order will be subject to this Return & Refund Policy.
For custom-made or personalized products, cancellations may not be permitted after production has begun.
10. Refused Deliveries
If a customer refuses delivery of an order:
- Shipping fees,
- Return shipping costs,
- Customs duties,
- Import taxes, and
- Carrier handling charges
may be deducted from any eligible refund.
11. Lost Packages
If a shipment is lost in transit:
- Customers should notify us promptly.
- We will work with the carrier to investigate the shipment.
- Refunds or replacements will be provided where appropriate following carrier confirmation.
12. Customs Duties and Taxes
International orders may be subject to:
- Import duties,
- Customs fees,
- Value-added tax (VAT),
- Goods and services tax (GST), or
- Other local taxes.
These charges are the responsibility of the customer unless otherwise stated at checkout.
13. Chargebacks
Before initiating a chargeback with your bank or payment provider, we encourage customers to contact us first so we can attempt to resolve the issue promptly.
Fraudulent chargebacks may result in account restrictions and legal action where permitted by law.
14. Contact Information
For questions regarding returns or refunds, please contact:
Business Name: HEER CREATIONS
Email: heer.creations2018@gmail.com
Phone: +91-8826685361
Address: E-106 Fortune Residency Raj Nagar Ext Ghaziabad Uttar Pradesh India 201017
Website: https://buyhoop.com
Shipping Information
Shipping Information
Shipping Policy
Effective Date:25/June/2026
Last Updated: 25/June/2026
Welcome to BuyHoop. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://buyhoop.com.
By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.
1. Shipping Destinations
We currently ship to customers in multiple countries worldwide. Availability of shipping services may vary depending on the destination country, local regulations, carrier restrictions, and product availability.
We reserve the right to limit or refuse shipping to certain countries, regions, or addresses at any time.
2. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended.
- Customers will receive an order confirmation email after placing an order and a shipping confirmation email once the order has been dispatched.
3. Shipping Methods and Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected at checkout.
Shipping Method | Estimated Delivery Time |
|---|---|
Standard International Shipping | 7–21 Business Days |
Expedited International Shipping | 3–10 Business Days |
Express Shipping | 1–7 Business Days |
Delivery estimates are provided for informational purposes only and are not guaranteed unless explicitly stated.
Actual delivery times may be affected by customs processing, carrier delays, weather conditions, public holidays, or other factors beyond our control.
4. Shipping Charges
No cost shipping charges for worldwide.
5. Customs Duties, Taxes, and Import Fees
International shipments may be subject to:
- Customs duties
- Import taxes
- Value Added Tax (VAT)
- Goods and Services Tax (GST)
- Brokerage fees
- Other government-imposed charges
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
Customers are responsible for complying with local import laws and regulations.
6. Shipment Tracking
Where available, tracking information will be provided via email after the order has been shipped.
Tracking updates are provided by third-party shipping carriers and may take time to appear after shipment.
We are not responsible for delays in carrier tracking updates.
7. Delivery Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by:
- Customs inspections or clearance procedures
- Carrier disruptions
- Severe weather conditions
- Natural disasters
- Public holidays
- Political events
- Labor strikes
- Incorrect shipping information provided by the customer
Delivery dates are estimates and should not be considered guaranteed delivery commitments.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to:
- Incorrect address details
- Incomplete address information
- Refusal to accept delivery
the customer may be responsible for additional shipping charges, return fees, customs fees, or re-shipment costs.
9. Lost, Stolen, or Missing Packages
Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier.
If a package is lost in transit:
- Customers should contact us promptly.
- We will work with the carrier to investigate the shipment.
- Replacement or refund options may be offered where appropriate and subject to carrier confirmation.
We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery, except where required by applicable law.
10. Damaged Shipments
If your order arrives damaged:
- Contact us within 7 days of delivery.
- Provide your order number.
- Submit clear photographs of the damaged packaging and products.
We will review the claim and determine an appropriate resolution, which may include replacement, refund, or store credit.
11. Multiple Shipments
For logistical reasons, items within the same order may occasionally be shipped separately.
Customers will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.
12. Delivery Refusal and Unclaimed Packages
If a shipment is refused, abandoned, or remains unclaimed:
- Return shipping costs,
- Customs duties,
- Taxes,
- Carrier fees, and
- Storage charges
may be deducted from any eligible refund.
13. Force Majeure
We shall not be liable for delays or failures in shipping resulting from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Acts of war
- Labor disputes
- Transportation disruptions
14. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective upon posting the revised policy on our Website.
Customers are encouraged to review this policy periodically.
15. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Business Name: HEER CREATIONS
Email: heer.creations2018@gmail.com
Phone: +91-8826685361
Address: E-106 Fortune Residency Raj Nagar Ext Ghaziabad Uttar Pradesh India 201017
Website:https://buyhoop.com
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