Return & Refund Policy

Effective Date: 25/June/2026
Last Updated: 25/June/2026

Welcome to BuyHoop . We strive to ensure customer satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for orders placed through https://buyhoop.com.

By placing an order, you agree to this Return & Refund Policy.

1. Eligibility for Returns

Customers may request a return within [14/30] days from the date of delivery, provided that:

  • The item is unused, unworn, and in its original condition. 
  • All original tags, labels, packaging, manuals, and accessories are included. 
  • The item is not listed under the non-returnable products section. 
  • Proof of purchase (order number or receipt) is provided. 

We reserve the right to reject returns that do not meet these requirements.

2. Non-Returnable Items

The following items are generally not eligible for return unless defective or damaged upon arrival:

  • Personalized or custom-made products 
  • Gift cards and vouchers 
  • Downloadable digital products 
  • Perishable goods 
  • Intimate or hygiene-related products 
  • Items marked as “Final Sale” or “Non-Returnable” 
  • Products damaged due to misuse, neglect, or unauthorized modifications 

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product, 
  • A defective product, or 
  • An incorrect item, 

please contact us within 7 days of delivery.

To process your claim, we may request:

  • Order number 
  • Description of the issue 
  • Clear photographs or videos showing the damage or defect 

After verification, we may offer:

  • A replacement, 
  • A refund, or 
  • Store credit, at our discretion and subject to applicable laws. 

4. Return Process

To initiate a return:

  1. Contact our customer support team at [Support Email]. 
  2. Provide your order number and reason for return. 
  3. Wait for return authorization and instructions. 
  4. Ship the item to the designated return address. 

Returns sent without prior authorization may not be accepted.

5. International Returns

For international orders:

  • Customers are generally responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged shipment. 
  • Customers are responsible for any customs declarations required for return shipments. 
  • Original shipping charges, customs duties, taxes, import fees, and brokerage fees are generally non-refundable unless required by applicable law. 

We recommend using a trackable shipping method and obtaining proof of shipment.

6. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase. 
  • Processing time may vary depending on your payment provider. 
  • Refunds are typically processed within 5–14 business days after approval. 

7. Partial Refunds

Partial refunds may be granted in situations including:

  • Items returned with missing parts or accessories. 
  • Products showing signs of use. 
  • Returns received outside the stated return period where permitted. 
  • Products not in original condition due to reasons not caused by us. 

8. Exchanges

We may offer exchanges for:

  • Defective items, 
  • Damaged products, or 
  • Size/color variations (where applicable). 

Exchange requests are subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be offered.

9. Order Cancellations

Orders may be canceled before shipment.

Once an order has been shipped, cancellation may not be possible and the order will be subject to this Return & Refund Policy.

For custom-made or personalized products, cancellations may not be permitted after production has begun.

10. Refused Deliveries

If a customer refuses delivery of an order:

  • Shipping fees, 
  • Return shipping costs, 
  • Customs duties, 
  • Import taxes, and 
  • Carrier handling charges 

may be deducted from any eligible refund.

11. Lost Packages

If a shipment is lost in transit:

  • Customers should notify us promptly. 
  • We will work with the carrier to investigate the shipment. 
  • Refunds or replacements will be provided where appropriate following carrier confirmation. 

12. Customs Duties and Taxes

International orders may be subject to:

  • Import duties, 
  • Customs fees, 
  • Value-added tax (VAT), 
  • Goods and services tax (GST), or 
  • Other local taxes. 

These charges are the responsibility of the customer unless otherwise stated at checkout.

13. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage customers to contact us first so we can attempt to resolve the issue promptly.

Fraudulent chargebacks may result in account restrictions and legal action where permitted by law.

14. Contact Information

For questions regarding returns or refunds, please contact:

Business Name: HEER CREATIONS
Email: heer.creations2018@gmail.com
Phone: +91-8826685361
Address: E-106 Fortune Residency Raj Nagar Ext Ghaziabad Uttar Pradesh India 201017
Website: https://buyhoop.com