Shipping Policy

Effective Date:25/June/2026
Last Updated: 25/June/2026

Welcome to BuyHoop. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://buyhoop.com.

By placing an order through our Website, you agree to the terms outlined in this Shipping Policy.

1. Shipping Destinations

We currently ship to customers in multiple countries worldwide. Availability of shipping services may vary depending on the destination country, local regulations, carrier restrictions, and product availability.

We reserve the right to limit or refuse shipping to certain countries, regions, or addresses at any time.

2. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation. 
• Orders are not processed, shipped, or delivered on weekends or public holidays. 
• During peak seasons, promotional events, or unforeseen circumstances, processing times may be extended. 
• Customers will receive an order confirmation email after placing an order and a shipping confirmation email once the order has been dispatched. 

3. Shipping Methods and Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

Delivery estimates are provided for informational purposes only and are not guaranteed unless explicitly stated.

Actual delivery times may be affected by customs processing, carrier delays, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Charges

No cost shipping charges for worldwide.

5. Customs Duties, Taxes, and Import Fees

International shipments may be subject to:

• Customs duties 
• Import taxes 
• Value Added Tax (VAT) 
• Goods and Services Tax (GST) 
• Brokerage fees 
• Other government-imposed charges 

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with local import laws and regulations.

6. Shipment Tracking

Where available, tracking information will be provided via email after the order has been shipped.

Tracking updates are provided by third-party shipping carriers and may take time to appear after shipment.

We are not responsible for delays in carrier tracking updates.

7. Delivery Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by:

• Customs inspections or clearance procedures 
• Carrier disruptions 
• Severe weather conditions 
• Natural disasters 
• Public holidays 
• Political events 
• Labor strikes 
• Incorrect shipping information provided by the customer 

Delivery dates are estimates and should not be considered guaranteed delivery commitments.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered due to:

• Incorrect address details 
• Incomplete address information 
• Refusal to accept delivery 

the customer may be responsible for additional shipping charges, return fees, customs fees, or re-shipment costs.

9. Lost, Stolen, or Missing Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery lies with the carrier.

If a package is lost in transit:

• Customers should contact us promptly. 
• We will work with the carrier to investigate the shipment. 
• Replacement or refund options may be offered where appropriate and subject to carrier confirmation. 

We are not responsible for packages marked as delivered by the carrier but reported as lost or stolen after delivery, except where required by applicable law.

10. Damaged Shipments

If your order arrives damaged:

1. Contact us within 7 days of delivery. 
2. Provide your order number. 
3. Submit clear photographs of the damaged packaging and products. 

We will review the claim and determine an appropriate resolution, which may include replacement, refund, or store credit.

11. Multiple Shipments

For logistical reasons, items within the same order may occasionally be shipped separately.

Customers will not be charged additional shipping fees for split shipments unless otherwise stated during checkout.

12. Delivery Refusal and Unclaimed Packages

If a shipment is refused, abandoned, or remains unclaimed:

• Return shipping costs, 
• Customs duties, 
• Taxes, 
• Carrier fees, and 
• Storage charges 

may be deducted from any eligible refund.

13. Force Majeure

We shall not be liable for delays or failures in shipping resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters 
• Floods 
• Fires 
• Pandemics 
• Government restrictions 
• Acts of war 
• Labor disputes 
• Transportation disruptions 

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective upon posting the revised policy on our Website.

Customers are encouraged to review this policy periodically.

15. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Business Name: HEER CREATIONS
Email: heer.creations2018@gmail.com
Phone: +91-8826685361
Address: E-106 Fortune Residency Raj Nagar Ext Ghaziabad Uttar Pradesh India 201017
Website:https://buyhoop.com